• iCare Community Magazine

Martin County Tax Collector's New Chat Service

By Ruth “Ski” Pietruszewski, Martin County Tax Collector

Have you ever had a problem or just needed a simple question answered and not been able to reach a human on a company’s electronic phone system and unfortunately their menu did not list the specific topic you needed help with?


FRUSTRATING!


At the Martin County Tax Collector’s office, by calling 772-288-5600 or #TAX you will be connected to a clerk, not a menu. We have just added a virtual chat service, so you will have another option to speak with a live clerk, not an automated message system. If you don’t like to wait on the phone, look for the chat icon on the bottom right of our website and start chatting with a live clerk. It’s so convenient!


We love to give constituents choices, and the chat service provides another way to communicate and improves the customer experience. The service is fast and efficient-questions are answered immediately. It’s “On-The-Go” support! Support can be accessed from anywhere on any smart device and appeals to our tech savvy customers. The service particularly appeals to our younger generation.


We continue to provide efficiencies and better conveniences for our taxpayers!

Live chat has become the leading digital contact method for online customers, as a staggering 46% of customers prefer live chat compared to just 29% for email, and 16% for social media. The service is good for quick questions without any personal information due to privacy policies and public records.


We can now communicate with non-English speaking customers with automatic translation. No more the burden of finding translators for the uncommon languages, since artificial intelligence provides us with translation in all languages.


Customers can speak to us in their preferred language and the communication is instantly translated to English. When we respond back to them, it is instantaneously translated back to them in their preferred language, making for a more welcoming and satisfying interaction.


Website Chat Box Integration


• INCREASE CUSTOMER PARTICIPATION AND INTERACTION

• OPTIMIZE BUSINESS AND IMPROVE RESPONSE TIME

• CHAT BOX IS THE LEADING CONTACT METHOD FOR ONLINE CUSTOMERS.

0 views0 comments